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		No cover image available Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by Heskett, James L \| Sasser, W. Earl \| Schlesinger, Leonard A \| . Series: Edition: Language: English Publication details: ; New York : Free Press, 1997 ; 1997Availability: Items available for loan: 1 Call number: 658.818 Hes. Place hold Add to cart (remove)
		Commitment in organizations : accumulated wisdom and new directions by \| Klein, Howard J \| Klein, Howard J. Series: Organizational frontiers seriesEdition: Language: English Publication details: New York ; Routledge/Taylor amd Francis Group ; 2009Availability: Items available for loan: 1 Call number: 658.013Com. Place hold Add to cart (remove)

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