Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
Language: English Series: Publication details: ; New York : Free Press, 1997 ; 1997Edition: Description: xvii,301 p; 24 cmISBN: 0-684-83256-96Subject(s): | Customer services | Customer satisfaction | Employee loyalty | Industrial productivity| Item type | Current library | Call number | Status | Notes | Date due | Barcode | Item holds |
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Books
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Central Library, IITB | 658.818 Hes | Available | G50A04 | 183727 |
Total holds: 0
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