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		No cover image available Keeping the edge : giving customers the service they demand by Schaaf, Dick \| . Series: Edition: Language: English Publication details: New York ; Dutton Book ; 1995Availability: Items available for loan: 1 Call number: 658.818 Sch. Place hold Add to cart (remove)
		No cover image available Best practices : building your business with customer-focused solutions by Hiebeler, Robert \| Kelly, Thomas B \| Ketteman, Charles \| . Series: Edition: Language: English Publication details: ; New York : Simon and Schuster, 1998 ; 1998Availability: Items available for loan: 1 Call number: 658.818 Hie. Place hold Add to cart (remove)
		No cover image available Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by Heskett, James L \| Sasser, W. Earl \| Schlesinger, Leonard A \| . Series: Edition: Language: English Publication details: ; New York : Free Press, 1997 ; 1997Availability: Items available for loan: 1 Call number: 658.818 Hes. Place hold Add to cart (remove)
		No cover image available Practical guide to usability testing by Dumas, Joseph S \| Redish, Janice C \| . Series: Edition: rev. ed Language: English Publication details: Exeter ; Intellect, ; 1999Availability: Items available for loan: 1 Call number: 658.57 Dum. Place hold Add to cart (remove)
		Service-oriented architecture : concepts, technology and design by Erl, Thomas \| . Series: Prentice-Hall service oriented computer seriesEdition: Language: English Publication details: Upper Saddle River ; Prentice-Hall ; 2005Availability: Items available for loan: 1 Call number: 658.818:681.3Erl. Place hold Add to cart (remove)
		Service design : from insight to implementation by Polaine, Andy \| Lovlie, Lavrans \| Reason, Ben \| . Series: Edition: Language: English Publication details: Brooklyn ; Rosenfeld Media ; 2013Availability: Items available for loan: 2 Call number: 7.05:658.57Pol(2), ... Place hold Add to cart (remove)
		Service Design : 250 essential methods by Curedale, Robert A \| . Series: Edition: Language: English Publication details: Topanga ; Design Community College ; 2013Availability: Items available for loan: 1 Call number: 658.57Cur. Place hold Add to cart (remove)
		User experience team of one : a research and design survival guide by Buley, Leah \| . Series: Edition: Language: English Publication details: Brooklyn ; Rosenfeld Media ; 2013Availability: Items available for loan: 1 Call number: 681.3:620.82Bul. Place hold Add to cart (remove)
		Building a successful customer-service : a guide for library and information managers by - \| Melling, Maxine \| Melling, Maxine. Series: Edition: Language: English Publication details: London ; Faceta Pub. ; 2002Availability: Items available for loan: 1 Call number: 025.5:658.818Bui. Place hold Add to cart (remove)
		Multi-national and intercultural services organisations and the integration in front of global clients by Gamm, Christoph O.-Ph. Freiherr von \| . Series: Scandinavian University studies : in the humanities and social sciences ; v.31Edition: Language: English Publication details: Frankfurt am Main ; Peter Lang ; 2010Availability: Items available for loan: 1 Call number: 338.45:681.3Gam. Place hold Add to cart (remove)

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