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		Top-down network design by Oppenheimer, Priscilla \| . Series: Edition: Language: English Publication details: Indianapolis ; Cisco Press ; 2001Availability: Items available for loan: 1 Call number: 681.327.8:658.818Opp. Place hold Add to cart (remove)
		No cover image available Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by Heskett, James L \| Sasser, W. Earl \| Schlesinger, Leonard A \| . Series: Edition: Language: English Publication details: ; New York : Free Press, 1997 ; 1997Availability: Items available for loan: 1 Call number: 658.818 Hes. Place hold Add to cart (remove)
		No cover image available Creating customer value : the synergy between after-sales service and maintenance by Gureja, Gopal K \| . Series: Edition: Language: English Publication details: ; New Delhi : Tata McGraw-Hill, 1997 ; 1997Availability: Items available for loan: 1 Call number: 658.818 Gur. Place hold Add to cart (remove)
		No cover image available Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs by Vavra, Terry G \| . Series: Edition: Language: English Publication details: ; New Delhi : Wheeler Pub., 1997 ; 1997Availability: Items available for loan: 1 Call number: 658.818 Vav. Place hold Add to cart (remove)
		No cover image available Designing and delivering superior customer value : concepts, cases and applications by Weinstein, Art \| Johnson, William C \| . Series: Edition: Language: English Publication details: ; Boca Raton : St. Lucie Press, 1999 ; 1999Availability: Items available for loan: 1 Call number: 658.818 Wei. Place hold Add to cart (remove)
		Service-oriented architecture : concepts, technology and design by Erl, Thomas \| . Series: Prentice-Hall service oriented computer seriesEdition: Language: English Publication details: Upper Saddle River ; Prentice-Hall ; 2005Availability: Items available for loan: 1 Call number: 658.818:681.3Erl. Place hold Add to cart (remove)
		No cover image available Customer relationship management analytics (R) by Natani, Anshul \| Subash Babu, A. Series: Edition: Language: English Publication details: Mumbai ; IIT ; 2007Availability: Items available for reference: Not for loan (1) Call number: 043:658.818Nat. Add to cart (remove)

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