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		No cover image available Designing desirable service experience : a pattern language framework from touch point ecosystem perspective (R) by Khambete, Pramod [Author] \| Athavankar, Uday [Supervisor] \| Indian Institute of Technology Bombay. Industrial Design Centre. Language: English Publication details: Mumbai IIT 2013Dissertation note: Thesis Ph.D. Indian Institute of Technology Bombay. Industrial Design Centre 2013 Availability: Items available for reference: Not for loan (1) Call number: 043:7.05:658.818 Kha. Add to cart (remove)
		No cover image available Study of service triada (R) by Sengupta, Sourav \| Niranjan, T.T [Supervisor] \| Indian Institute of Technology Bombay. Shailesh J. Mehta School of Management. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Mumbai IIT 2018Dissertation note: Thesis Ph.D. Indian Institute of Technology Bombay. Shailesh J. Mehta School of Management. Monash University, Australia 2018 Availability: Items available for reference: Not for loan (1) Call number: 043:658.818 Sen. Lists: Display List 08/04/2019-14/04/2019. Add to cart (remove)

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