Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
Heskett, James L.
Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value - - New York : Free Press, 1997 1997 - xvii,301 p. 24 cm - .
0-684-83256-96
Customer services
Customer satisfaction
Employee loyalty
Industrial productivity
658.818 Hes
Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value - - New York : Free Press, 1997 1997 - xvii,301 p. 24 cm - .
0-684-83256-96
Customer services
Customer satisfaction
Employee loyalty
Industrial productivity
658.818 Hes