Relationship marketing : bringing quality, customer service and marketing together (Record no. 99702)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00638 a2200277 4500 |
| 001 - CONTROL NUMBER | |
| control field | 78772 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-7506-0978-824 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.8 Chr |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Christopher, Martin |
| 245 ## - TITLE STATEMENT | |
| Title | Relationship marketing : bringing quality, customer service and marketing together |
| 250 ## - EDITION STATEMENT | |
| Edition statement | |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Oxford : Butterworth-Heinemann, 1993 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii,204 p. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Dimensions | 23.5 cm |
| 490 ## - SERIES STATEMENT | |
| Series statement | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service-Quality control |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Payne, Adrian |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ballantyne, David |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library, IITB | Central Library, IITB | 01/02/2018 | 1417.29 | 12 | 11 | 658.8 Chr | 187384 | 21/11/2016 | 16/09/2016 | 19.99 | 01/02/2018 | Books |