Handbook of customer satisfaction management (Record no. 70973)
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000 -LEADER | |
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fixed length control field | 00587 a2200253 4500 |
001 - CONTROL NUMBER | |
control field | 72246 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0-566-07766-3 |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | eng |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
Universal Decimal Classification number | 658.818Hil |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Hill, Nigel |
245 ## - TITLE STATEMENT | |
Title | Handbook of customer satisfaction management |
250 ## - EDITION STATEMENT | |
Edition statement | |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Hampshire |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Name of publisher, distributor, etc. | Gower Pub. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Date of publication, distribution, etc. | 1996 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x,310 p. |
300 ## - PHYSICAL DESCRIPTION | |
Dimensions | 24 cm |
490 ## - SERIES STATEMENT | |
Series statement | |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Marketing research-Handbooks,manuals, etc. , Consumer satisfaction-Handbooks, manuals, etc. , Customer relations , |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Books |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Central Library, IITB | Central Library, IITB | 01/02/2018 | 2940.00 | 27 | 2 | 658.818Hil | 180070 | 15/02/2017 | 28/12/2016 | 47.50 | 01/02/2018 | Books |