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Handbook of customer satisfaction management

Hill, Nigel

Handbook of customer satisfaction management - - Hampshire Gower Pub. 1996 - x,310 p. 24 cm - .

ISBN: 0-566-07766-3

Subjects--Topical Terms:

Marketing research-Handbooks,manuals, etc. , Consumer satisfaction-Handbooks, manuals, etc. , Customer relations ,

Universal Decimal Class. No.: 658.818Hil

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