| 000 | 00638 a2200277 4500 | ||
|---|---|---|---|
| 001 | 78772 | ||
| 020 | _a0-7506-0978-824 | ||
| 041 | _aeng | ||
| 080 | _a658.8 Chr | ||
| 245 | _aRelationship marketing : bringing quality, customer service and marketing together | ||
| 250 | _a | ||
| 260 | _a | ||
| 260 | _bOxford : Butterworth-Heinemann, 1993 | ||
| 260 | _c1993 | ||
| 300 | _aviii,204 p. | ||
| 300 | _c23.5 cm | ||
| 490 | _a | ||
| 100 | _aChristopher, Martin | ||
| 700 | _aPayne, Adrian | ||
| 700 | _aBallantyne, David | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aCustomer service-Quality control | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c99702 _d99702 |
||