| 000 | 00554 a2200277 4500 | ||
|---|---|---|---|
| 001 | 78681 | ||
| 020 | _a0-8442-3319-611 | ||
| 041 | _aeng | ||
| 080 | _a658.818 Cro | ||
| 245 | _aCustomer bonding | ||
| 250 | _a | ||
| 260 | _a | ||
| 260 | _bLincolnwood : NTC Business Books, 1995 | ||
| 260 | _c1995 | ||
| 300 | _axix,254 p. | ||
| 300 | _c22.5 cm | ||
| 490 | _a | ||
| 100 | _aCross, Richard | ||
| 700 | _aSmith, Janet | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer service | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c99360 _d99360 |
||