000 | 00582 a2200265 4500 | ||
---|---|---|---|
001 | 1010053 | ||
020 | _a | ||
041 | _aeng | ||
080 | _a658.818Mod(2) | ||
245 | _aCreating customer satisfaction excellence | ||
250 | _a | ||
260 | _aBombay | ||
260 | _bD.L. Shah Trust | ||
260 | _c1997 | ||
300 | _a112 p. | ||
300 | _c23 cm | ||
490 | _aMade in India series ; 3 | ||
100 | _aMody, Suresh M. | ||
700 | _a | ||
650 | _a | ||
650 | _aManagement | ||
650 | _aConsumer satisfaction , Quality of products , Consumer protection | ||
942 | _cBK | ||
942 | _2UDC | ||
999 |
_c87615 _d87615 |