| 000 | 00578 a2200265 4500 | ||
|---|---|---|---|
| 001 | 75952 | ||
| 020 | _a | ||
| 041 | _aeng | ||
| 080 | _a658.818 Mod | ||
| 245 | _aCreating customer satisfaction excellence | ||
| 250 | _a | ||
| 260 | _aMumbai | ||
| 260 | _bD.L. Shah Trust | ||
| 260 | _c1997 | ||
| 300 | _a112 p. | ||
| 300 | _c24 cm | ||
| 490 | _aMade in India series ; 3 | ||
| 100 | _aMody, Suresh M. | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aManagement | ||
| 650 | _aConsumer satisfaction , Quality of products , Consumer protection | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c87609 _d87609 |
||