000 00534 a2200253 4500
001 75696
020 _a0-19-564170-17
041 _aeng
080 _a658 Das
245 _aStrategic management of services : framework and cases
250 _a
260 _a
260 _bNew Delhi : Oxford University Press, 1997
260 _c1997
300 _axii,435 p.
300 _c22 cm
490 _a
100 _aDas, Ranjan
700 _a
650 _a
650 _aService industries-Management
942 _cBK
942 _2UDC
999 _c86318
_d86318