| 000 | 00614 a2200289 4500 | ||
|---|---|---|---|
| 001 | 74366 | ||
| 020 | _a0-673-99145-815 | ||
| 041 | _aeng | ||
| 080 | _a658.8 Rus | ||
| 245 | _aService marketing | ||
| 250 | _a | ||
| 260 | _a | ||
| 260 | _bNew York : Harper-Collions College Pub., 1996 | ||
| 260 | _c1996 | ||
| 300 | _axx,508 p. | ||
| 300 | _c24 cm | ||
| 490 | _a | ||
| 100 | _aRust, Roland T. | ||
| 700 | _aZahorik, Anthony J. | ||
| 700 | _aKeiningham, Timothy L. | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aService industries-Marketing | ||
| 650 | _aCustomer service | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c79719 _d79719 |
||