000 00545 a2200253 4500
001 73989
020 _a0-7506-0993-130
041 _aeng
080 _a658.562 Oak
245 _aTotal quality management : the route to improving performance
250 _a2nd ed
260 _a
260 _bOxford : Butterworth-Heinemann, 1993
260 _c1993
300 _ax,463 p.
300 _c24 cm
490 _a
100 _aOakland, John S.
700 _a
650 _a
650 _aTotal quality management
942 _cBK
942 _2UDC
999 _c77627
_d77627