| 000 | 00568 a2200265 4500 | ||
|---|---|---|---|
| 001 | 65971 | ||
| 020 | _a0-7126-5667-73 | ||
| 041 | _aeng | ||
| 080 | _a658.562 Tay | ||
| 245 | _aQuality : total customer service | ||
| 250 | _a | ||
| 260 | _a | ||
| 260 | _bLondon : Century Business, 1992 | ||
| 260 | _c1992 | ||
| 300 | _axvii,290 p. | ||
| 300 | _c23 cm | ||
| 490 | _a | ||
| 100 | _aTaylor, Lynda King | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aCustomer service-Quality control | ||
| 650 | _aTotal quality control-Case studies | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c43032 _d43032 |
||