| 000 | 00959nam a22002777a 4500 | ||
|---|---|---|---|
| 999 |
_c272643 _d272643 |
||
| 003 | OSt | ||
| 005 | 20210305015655.0 | ||
| 008 | 190315b xxu||||| |||| 00| 0 eng d | ||
| 040 | _cIITB | ||
| 041 | _aeng | ||
| 080 |
_a043:658.818 _bSen |
||
| 100 |
_aSengupta, Sourav _94814 |
||
| 245 | _aStudy of service triada (R) | ||
| 260 |
_aMumbai _bIIT _c2018 |
||
| 300 |
_avii,166 p. _c30 cm |
||
| 502 |
_aThesis _bPh.D. _cIndian Institute of Technology Bombay. Shailesh J. Mehta School of Management. Monash University, Australia _d2018 |
||
| 650 | 0 |
_aTheses and Dissertations _921 |
|
| 650 | 0 |
_aCustomer relations _98458 |
|
| 650 | 0 |
_aCustomer loyalty _98598 |
|
| 650 | 0 |
_aCustomer service _xQuality control _98599 |
|
| 650 | 0 |
_aSupply and demand _98600 |
|
| 650 | 0 |
_aBusiness logistics _9363 |
|
| 700 |
_aNiranjan, T.T. _eSupervisor _94815 |
||
| 710 |
_9369 _aIndian Institute of Technology Bombay. _bShailesh J. Mehta School of Management |
||
| 942 |
_2udc _cTD |
||