| 000 | 00648 a2200277 4500 | ||
|---|---|---|---|
| 001 | 225761 | ||
| 020 | _a0-471-96066-711 | ||
| 041 | _aeng | ||
| 080 | _a658.8 Und | ||
| 245 | _aUnderstanding services management : integrating marketing, organisational behaviour, operations and human resource management | ||
| 250 | _a | ||
| 260 | _aChichester | ||
| 260 | _bWiley | ||
| 260 | _c1995 | ||
| 300 | _axxvi,485 p. | ||
| 300 | _c23 cm | ||
| 490 | _a | ||
| 100 | _aGlynn, William J. | ||
| 700 | _aBarnes, James G. | ||
| 700 | _a | ||
| 650 | _a | ||
| 650 | _aService industries-Marketing | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 942 | _2UDC | ||
| 999 |
_c137114 _d137114 |
||