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Customer retention through quality leadership : the baxter approach

by Fliehman, Deborah G | Auld, David D | .

Series: Edition: Language: English Publication details: ; Milwaukee : ASQC Quality Press, 1993 ; 1993Availability: Items available for loan: 1 Call number: 658.818 Fli.

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Out of the crisis : quality, productivity and competitive position

by Deming, W. Edwards | .

Series: Edition: Language: English Publication details: ; Madras : Productivity and Quality Pub., 1992 ; 1992Availability: Items available for loan: 1 Call number: 658Dem.

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