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Essence of services marketing

by Payne, Adrian | .

Series: Edition: Language: English Publication details: ; New Delhi : Prentice Hall of India, 1993 ; 1996Availability: Items available for loan: 1 Call number: 658.8 Pay.

Relationship marketing : bringing quality, customer service and marketing together

by Christopher, Martin | Payne, Adrian | Ballantyne, David | .

Series: Edition: Language: English Publication details: ; Oxford : Butterworth-Heinemann, 1993 ; 1993Availability: Items available for loan: 1 Call number: 658.8 Chr.

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