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Quality : total customer service

by Taylor, Lynda King | .

Series: Edition: Language: English Publication details: ; London : Century Business, 1992 ; 1992Availability: Items available for loan: 1 Call number: 658.562 Tay.

Quality : achieving excellence

by Wille, Edgar | .

Series: Edition: Language: English Publication details: ; London : Century Business, 1992 ; 1992Availability: Items available for loan: 1 Call number: 658.562 Wil.

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