Service marketing
Rust, Roland T.
Service marketing - - New York : Harper-Collions College Pub., 1996 1996 - xx,508 p. 24 cm - .
0-673-99145-815
Service industries-Marketing
Customer service
658.8 Rus
Service marketing - - New York : Harper-Collions College Pub., 1996 1996 - xx,508 p. 24 cm - .
0-673-99145-815
Service industries-Marketing
Customer service
658.8 Rus