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Quality : total customer service

Taylor, Lynda King

Quality : total customer service - - London : Century Business, 1992 1992 - xvii,290 p. 23 cm - .

ISBN: 0-7126-5667-73

Subjects--Topical Terms:

Customer service-Quality control
Total quality control-Case studies

Universal Decimal Class. No.: 658.562 Tay

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